Warranty

CombiOvens is an authorised dealer for all brands we stock. That means every product comes with the full manufacturer warranty — not a watered-down dealer version. We're your first point of contact for any warranty issue and we'll manage the process with the supplier on your behalf.

Warranty periods by brand

Warranty periods run from the date of delivery to your premises.

How to make a claim

Don't go direct to the manufacturer — come to us first.

1. Email sales@combiovens.com.au with your order number, a description of the fault, and photos or video if relevant.
2. We'll assess the claim and contact the supplier's service team within 1–2 business days.
3. A service technician will be arranged — timeframes depend on your location and the supplier's service network.
4. If parts are needed, we'll keep you updated on availability and expected repair time.

If a claim is dragging on, chase us — we'll chase the supplier.

What's not covered

Warranty is typically void if:

• The equipment has been misused, overloaded, or operated outside its specifications
• It's been serviced or modified by an unauthorised technician — repairs must be carried out by someone approved by the manufacturer
• Damage is caused by poor water quality (scale buildup etc.) — particularly relevant for dishwashers and combi ovens
• Normal wear and tear — consumables, gaskets, seals, and cosmetic wear aren't covered
• Damage from incorrect installation — gas and electrical connections must be done by a licensed tradesperson

If you're unsure whether something is warranty-eligible, ask us before you call a tech.

Australian Consumer Law

Manufacturer warranty is separate from your rights under the Australian Consumer Law. If a product has a major defect, you have the right to a replacement or refund regardless of the warranty period. No warranty policy can take away these statutory rights.

Questions

Email sales@combiovens.com.au or call 1300 000 000.